Average Score (254 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

254 Ratings

4.8 Average

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  • Anthony P.01-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Fix your appointment system.

  • Brian E.01-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Great service and communication

  • Kenneth S.01-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Overall experience was great. Service advisor Matt Burgess communicated with me throughout my visit. Caught that inspection was due and even took a step further and printed out my insurance card. Improvements: Took too long to search my info when I called the following day. I even bought the car there. More info on service order since it did not state part was ordered and estimate charge of 299.00 on a new car under warranty. Other improvement would be with "Other Matt". Needs further customer service training and learn the definition of De-escalation. Luckily, I spoke to someone named Bob afterwards who smooth everything over. Again, Matt B was great and I was distracted that day while waiting for car since working as well. Totally missed what he stated about the fuel Door issue. He was on the phone when I had to leave and called the next day

  • Joanne L.01-22-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    Love Matt! Everyone is super friendly, efficient and helpful. The facility is warm and welcoming. BUT, please add a few dollars to your budget and get rid of the very scratchy TP in the bathroom! :)

  • Kimberly E.01-22-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Friendly and above and beyond helpful

  • John F.01-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Stephen S.01-18-2025

    TYPE:SalesMODEL:TaosYEAR:2024

  • Kerry Y.01-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Great customer service and always friendly.

  • Brian B.01-17-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Thank you to my friends at VW Doylestown for keeping me rolling!

  • John C.01-16-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Everyone at the Fred Beans VW team is outstanding! Mike B and Mike S did an amazing job!